Shipping policy

1. Overview

BabyBloo is committed to delivering your purchases efficiently and reliably. This Shipping Policy outlines our shipping procedures, estimated delivery times, and your rights and responsibilities concerning the delivery of products purchased from babybloo.com.au. We adhere to the principles of the Australian Consumer Law (ACL) [1] and the New Zealand Consumer Guarantees Act (CGA) [2].

2. Shipping Destinations

We proudly offer shipping to customers within Australia and New Zealand.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order's weight, dimensions, and your delivery address. Any applicable shipping fees will be clearly displayed before you confirm your purchase. From time to time, we may offer free shipping promotions, which will be clearly advertised.

4. Processing Times

Orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. You will receive an email notification once your order has been dispatched.

5. Estimated Delivery Times

Delivery times are estimates only and commence from the date of dispatch, not the date of order. While we strive to meet these estimates, they are not guaranteed and are subject to unforeseen delays (see Section 6).

Estimated Delivery Times (after dispatch):

• Australia: 3-10 business days

• New Zealand: 5-15 business days

Please note that delivery to regional or remote areas may take longer.

6. Shipping Delays and Force Majeure

BabyBloo is not liable for shipping and delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

• Carrier delays (e.g., postal service disruptions, customs processing delays)

• Adverse weather conditions

• Natural disasters

• Industrial action

• Public health emergencies

In the event of a significant delay, we will endeavor to keep you informed and work with the shipping carrier to resolve the issue. If a product is not delivered within a reasonable time, you may have rights under the ACL [1] or CGA [2] to seek a remedy.

7. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey. Please allow up to 24 hours for the tracking information to become active.

8. Lost or Damaged Parcels

If your order is lost in transit or arrives damaged, please contact us immediately at babybloo2026@gmail.com or +61 424 522 378. We will investigate the issue with the shipping carrier and work towards a resolution in accordance with your consumer guarantees under the ACL [1] and CGA [2].

9. Incorrect Delivery Address

Please ensure that the delivery address provided at checkout is accurate and complete. BabyBloo is not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping costs.

10. Customs and Import Duties (for New Zealand customers)

For orders shipped to New Zealand, please be aware that customs duties, taxes, and other import fees may be levied by the New Zealand Customs Service. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information on potential charges before placing your order.

11. Contact Us

For any questions regarding our Shipping Policy, please contact us:

Email: babybloo2026@gmail.com Phone: +61 424 522 378