Refund policy

1. Our Commitment to You

At BabyBloo, we are committed to providing you with high-quality products and a positive shopping experience. We understand that sometimes a product may not be exactly what you expected or may have an issue. This Refund Policy outlines your rights and our procedures for returns, refunds, and exchanges, in compliance with the Australian Consumer Law (ACL) [1] and the New Zealand Consumer Guarantees Act (CGA) [2].


2. Consumer Guarantees (Australia & New Zealand)

Under the Australian Consumer Law (ACL) and the New Zealand Consumer Guarantees Act (CGA), our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


This means:

  • Acceptable Quality: Products must be safe, durable, free from defects, acceptable in appearance, and fit for all purposes for which goods of that kind are commonly supplied.

  • Fit for Purpose: Products must be fit for any disclosed purpose that you made known to us.

  • Match Description: Products must match any description, sample, or demonstration model.

  • Services: Services must be provided with due care and skill, fit for any particular purpose you made known, and delivered within a reasonable time.


3. 30-Day Change of Mind Returns

In addition to your statutory rights, we offer a 30-day change of mind return policy. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your item.


Eligibility for Change of Mind Returns:

  • The item must be in the same condition that you received it: unworn, unused, with all tags attached, and in its original packaging.

  • You must provide the receipt or proof of purchase.


To initiate a Change of Mind Return:

  1. Contact us at babybloo2026@gmail.com or call us at +61 424 522 378 to request a return authorization.

  2. If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

  3. You will be responsible for the shipping costs associated with returning the item for change of mind.


4. Damages and Issues (Statutory Rights)

Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, please contact us immediately at babybloo2026@gmail.com or +61 424 522 378. We will evaluate the issue and work with you to provide an appropriate remedy, which may include repair, replacement, or refund, in accordance with your consumer guarantees under the ACL and CGA.


5. Exceptions / Non-Returnable Items

Certain types of items cannot be returned for change of mind. These include:

  • Perishable goods (e.g., food, flowers, plants).

  • Custom products (e.g., special orders or personalized items).

  • Personal care goods (e.g., beauty products, hygiene products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items or gift cards.


If you have questions or concerns about a specific item, please contact us.


6. Exchanges

The fastest way to ensure you get what you want is to return the item you have (following the change of mind or damages/issues process), and once the return is accepted, make a separate purchase for the new item.


7. Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.


If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at babybloo2026@gmail.com or +61 424 522 378.


8. Contact Us

For any questions regarding our Refund Policy, please contact us:


Email: babybloo2026@gmail.com Phone: +61 424 522 378